Total Time: 2 hour(s)

Summary: 
This course shows users how to take a systematic approach to troubleshooting network problems.

Ojectives: 
After completing this course, students will be able to:
Identify the extent of a networking problem
Describe a systematic approach to network troubleshooting
Determine whether a problem is attributable to the operator or the system
Describe some common networking problem scenarios, and the most likely causes of these problems
Explain the use of common network troubleshooting tools

Topics: 
Identifying Problem Boundaries
Systematic Troubleshooting
A Troubleshooting Scenario
User vs. System Problems
Physical and Logical Trouble Indicators
Connectivity Problems
RAS and Logon Problems
Bootup and Printing Problems
Installation and Configuration Problems
Network Troubleshooting Tools

Technical Requirements: 
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.