Total Time: 4 hour(s)

Summary: 
This course provides an overview of the customer service and payment resources available for an e-business.

Ojectives: 
After completing this course, students will be able to:
Identify the different types of call centers
Use a Web information model
Define various electronic payment types
Identify security risks and the ways to protect against them

Topics: 
The Call Center
Other Customer Service Concerns
Payment Types
Payment Systems
Payment Security

Technical Requirements: 
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.