Total Time: 1 hour(s)

Summary: 
This course describes the Service Desk, Application Management, IT Operations Management, and Technical Management functions

Ojectives: 
After completing this course, students will be able to:
Describe the roles and responsibilities of the Service Desk function.
Describe the roles and responsibilities of the Application Management function.
Describe the roles and responsibilities of the IT Operations Management function.
Describe the roles and responsibilities of the Technical Management function.

Technical Requirements: 
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.