Total Time: 1 hour(s)

Summary: 
This course explains the key principles and models that underlie the information technology infrastructure library

Ojectives: 
After completing this course, students will be able to:
Explain the importance of Service Assets and Value Creation.
Discuss the major aspects of Service Design.
Describe the PDCA and Continual Service Improvement models.

Technical Requirements: 
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.