Total Time: 2 hour(s)

Summary: 
This course covers the basic types of and responses to workplace conflict and discusses general guidelines for integrating conflict resolution into the culture of organizations

Ojectives: 
After completing this course, students will be able to:
Differentiate internal and external conflict.
Describe common types of external conflict in the workplace.
Identify instinctive responses to conflict.
Identify strategic responses to conflict.
Identify guidelines for developing a conflict resolution process.
List the benefits of an established conflict resolution process.

Technical Requirements: 
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.