Total Time: 1 hour(s)

Summary: 
This course addresses good communication skills, including listening, tact, and discretion, when communicating with customers and colleagues. It also covers job-related professional behavior, including notation of privacy, confidentiality, and respect for the customer and customer's property

Ojectives: 
After completing this course, students will be able to:
Recognize good communication skills, including listening, tact, and discretion, when communicating with customers and colleagues.
Recognize job-related professional behavior, including notation of privacy, confidentiality, and respect for the customer and customer's property.

Technical Requirements: 
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.