Total Time: 4 hour(s)

Summary: 
This course explains the concept of company-wide customer service and standards.

Ojectives: 
After completing this course, students will be able to:
Choose a phone system for customer contact
Use voice mail and phone etiquette for customer interactions
Set up phone and fax lines
Use electronic mail
Help design a company information web site

Topics: 
Talking to Customers
Using the Phone
Phone and Fax Lines
Electronic Mail
Communicating with Electronic Mail
The Internet
Presenting a Web Site

Technical Requirements: 
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.