Total Time: 5 hour(s)

Summary: 
This course explains the concept of company-wide customer service and standards.

Ojectives: 
After completing this course, students will be able to:
Define "customers" and "service"
Gather repeat business
Get the entire company involved in good service
Create standards of customer service
Define a business's customer segments

Topics: 
Understanding "Customers" and "Service"
Bringing the Customer Back
Making the Mission a Priority
Getting Everyone Involved
Service from the Top Down
Creating Service Standards
Implementing Service Standards
Customer Segments
Segmenting Your Customers

Technical Requirements: 
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.