Total Time: 3 hour(s)

Summary: 
This course explains how to use diagnostic hardware tools and utilities to evaluate problems with the server

Ojectives: 
After completing this course, students will be able to:
Escalate problems properly.
Evaluate the server startup process for problems.
Determine if a server problem is caused by configuration errors, hardware failures or software problems.
Use hardware diagnostic tools and utilities.
Shut down different server operating systems.

Topics: 
Gathering information and handling escalations Using server-related documentation System evaluation Hardware, software, and configuration problems Diagnostic tools and utilities Server operating system shutdowns Troubleshooting server networks

Technical Requirements: 
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.