Total Time: 16 hour(s)

Summary: 
This course introduces the major issues involved in dealing with difficult employees. It provides a three-step process to help transcend preconceptions about difficult people and avoid missteps in managing them

Topics: 
How do you know there is a problem? Why are difficult employees being difficult? What is the biggest mistake we make in dealing with difficult employees? What are the first steps in dealing with difficult employees? How can you handle conversations with the difficult employee? When is discipline or dismissal required? What can you do if nothing else works?

Technical Requirements: 
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.