Total Time: 2 hour(s)

Summary: 
This course explains why some members of a team have a difficult time positively engaging in change situations, and what you, as a change leader, can do to help them through the change.

Ojectives: 
After completing this course, students will be able to:
Recognize that people react to change in different ways
Customize help for struggling individuals
Use empathy to deal with a dissatisfied employee
Help individuals find personal, positive consequences
Recognize and address the unintended consequences of change

Topics: 
Natural reactions to change
Dealing with dissatisfaction
Pinpointing the positives
Unintended consequences

Technical Requirements: 
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.