Total Time: 59 hour(s)

Summary: 
After taking this course, the learner will be able to level with their employees, deliver bad news, express themselves clearly, and ask questions that uncover employees' ideas and opinions

Ojectives: 
After completing this course, students will be able to:
Deliver bad news to employees in a constructive manner.
Speak effectively.
Use silence to enhance communication.
Ask incisive questions.

Topics: 
Making the Best of Bad News
Speaking with Your Staff
Muzzling Your Mouth
Asking Questions

Technical Requirements: 
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.