Total Time: 1 hour(s)

Summary: 
This course focuses on dealing with tough behaviors by using skillful communication. It also teaches you effective listening skills.

Ojectives: 
After completing this course, students will be able to:
Identify the four choices you can make when dealing with problem people
Use blending and redirecting to reduce differences between people
Identify and practice the five steps to good listening
Identify five techniques that have a positive influence on relationships

Topics: 
Four choices
Reduce differences
Listen to understand
Reach a deeper understanding
Speak to be understood

Technical Requirements: 
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.