Total Time: 2 hour(s)

Summary: 
This course will help you identify behavioral intents and troublesome behaviors. It also offers techniques that you can use to build relationships with a variety of people.

Ojectives: 
After completing this course, students will be able to:
Describe the four general intents that determine how people respond in situations
Identify ten general types of troublesome behavior
Build relationships with individuals who display the ten general types of troublesome behavior

Topics: 
What are the four intents
The first intent
The second intent
The third intent
The fourth intent
Recognizing the results

Technical Requirements: 
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.