Total Time: 17 minutes

Summary: 
Exemplary business protocol benefits you and your company. This program describes what business protocol is and why it is important to your job and career, as well as to the success of your company. You'll learn effective protocol principles to help maintain or improve your image. In addition, you'll learn tips on executive communication, business entertaining and gift giving.

Topics: 
Introduction
Business Protocol
Principles of Business Protocol
Executive Communication
Follow-Up
Entertaining and Gift Giving
Summary

Technical Requirements: 
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.