Total Time: 16 minutes

Summary: 
Convincing others about a needed change can be challenging. During this program, you'll learn how to encourage people to commit and be actively involved in the change process. You'll also learn how to recognize how both the influencer and the one who is being influenced view change. In addition, you'll learn the four phases of change and how to create strategies when implementing the change process.

Topics: 
Introduction
Influencing Change
People & Change
The Change Model
Implementing Change
The Zebra System Case
Summary

Technical Requirements: 
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.