Total Time: 3 minutes

Summary: 
Getting the inside perspective is what you need when closing a sale. Watch as Bob Rosner, founder and syndicated columnist of Working Wounded, discusses how to find out what your customer really needs and how to explain the bottom-line value of what you're selling.

Technical Requirements: 
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.