Total Time: 17 minutes

Summary: 
Using influencing skills while selling can be crucial in demonstrating how your product or service can meet your customer's needs. During this program, you'll learn the four stages in the sales cycle and how to use influence behaviors while selling. You'll also learn how to handle customer's objections by using influencing behaviors.

Topics: 
Introduction
Pre-Sale Planning Stage
Preliminary Stage
Exploring Stage
Closing Stage
Handling Objections
Summary

Technical Requirements: 
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.