Total Time: 3 minutes

Summary: 
It's wise for managers to hesitate before launching a confrontation with their employees. Watch as Bob Rosner, founder and syndicated columnist of Working Wounded, discusses how to effectively counsel your employees, instead of attacking them.

Technical Requirements: 
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.