Total Time: 24 minutes

Summary: 
We now live in a world where the rate of change is increasing and where the key to success is having a new attitude that is durable and flexible. In this program, you'll learn how to become committed to inventing the future using the concepts of the new "Thoughtware." You'll also learn the importance of service excellence and strategies to use for service Thoughtware.

Topics: 
Introduction
Tilt the Field: Attitude
The New Thoughtware
Invent the Future
Service Excellence
Service Thoughtware
Service Thoughtware Components
Service Thoughtware Strategies
A New Attitude
Summary

Technical Requirements: 
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.