Total Time: 18 minutes

Summary: 
Today, customers will not consider doing business with a company without an e-mail address and the skills to use it wisely. During this program, you'll recognize that e-mail is the glue that cements the Internet together. You'll learn how to respond to customer e-mail, how to create a blueprint for e-mail success and how to keep clarity within your e-mail.

Technical Requirements: 
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.