Total Time: 23 minutes

Summary: 
This course is for anyone who wishes to use the telephone efffectively. It covers basic etiquette and business use.

Topics: 
Introduction
Telephone Etiquette
Telephone Basics
Making Effective Phone Calls
Telephone Tips
Taking a Message
Offensive Callers
Summary

Technical Requirements: 
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.