Total Time: 17 minutes

Summary: 
Have you ever been confronted with a difficult conversation that most people would rather avoid? Have you ever questioned your boss' decision-making or had to apologize after insulting a co-worker? During this program you'll learn how to sort out, identify, discuss and cope with difficult conversations, as well as how to manage strong feelings that might arise during the conversation.

Technical Requirements: 
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.