Total Time: 17 minutes

Summary: 
As a manager, it's your responsibility to make certain your employees meet or exceed the performance standards of your company. To accomplish this, you must identify the performance needs of your employees by playing the role of collaborator. This program provides you with the assertion skills necessary to help your employees achieve higher results. In addition, you'll learn about "performance killers" and how the collaborative problem-solving process can help your company.

Topics: 
Introduction
Role of Collaborator
Performance Killers
Assertion Skills
Assertive Management
Collaborative Problem Solving
Summary

Technical Requirements: 
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.