Total Time: 2 hour(s)

Summary: 
The course discusses standard letter parts and letter formats. This course talks about planning a correspondence, and the words, sentences, and paragraphs used when creating an effective letter. It also discusses the block and modified letter formats and how they differ. Finally, this course presents how to write letters that convey neutral or positive news, as well as how to write negative news letters with tact and courtesy.

Ojectives: 
After completing this course, students will be able to:
List the acceptable letter-writing formats
Discuss three categories of letters
Determine which style of writing is best for a particular situation
Write neutral, positive, negative, and persuasive letters

Technical Requirements: 
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.