Total Time: 1 hour(s)

Summary: 
This course provides an overview of problems that arise from attitude issues in the workplace. After taking this course, you will be able to identify key causes of attitude problems in the workplace and outline polite, effective strategies for resolving them.

Ojectives: 
After completing this course, students will be able to:
Clarify a situation involving an attitude problem
Qualify the attitude problem by weighing the options and mitigating factors involved
Modify the situation to resolve the problems that attitude issues cause

Topics: 
Your subordinate
Your co-worker
Your boss

Technical Requirements: 
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.