Total Time: 5 hour(s)

Summary: 
This course shows learners how to use network utility and visual indicators to diagnose network problems. This benefits the learner by teaching him how to effectively troubleshoot a network

Ojectives: 
After completing this course, students will be able to:
Select the appropriate network utility when troubleshooting.
Identify a network diagnostic utility and interpret its output.
Determine the nature of a stated problem using visual indicators.
Recognize symptoms of network troubles and diagnose and correct any errors or misconfiguration.

Topics: 
Troubleshooting methodology
Windows tools
Linux and Unix tools
Netware and additional tools
OSI model troubleshooting methods
Physical/layer 1 troubleshooting
Data link/layer 2 troubleshooting
Network/layer 3 troubleshooting
Transport/layer 4 troubleshooting
Session/layer 5 troubleshooting
Presentation/layer 6 troubleshooting
Application/layer 7 troubleshooting

Technical Requirements: 
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.