Total Time: 2 hour(s)

Summary: 
This course explains how to identify end-user needs, install and manage software remotely, and manage desktops.

Ojectives: 
After completing this course, students will be able to:
Analyze end-user work needs
Identify technical support needs for end-users
Establish the required client computer environment
Analyze the business requirements for client computer desktop management
Identify the characteristics and requirements for Remote OS installation
Describe the requirements for RIS
Use Server Management System to remotely manage desktops
Implement folder redirection

Topics: 
End-User Needs and Desktop Management
Software Installation and Maintenance
Remote OS Installation
Remote Desktop Management

Technical Requirements: 
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.